DMC operates this store and website, encompassing all pertinent information, content, functionalities, tools, products, and services, with the aim of delivering a meticulously curated shopping experience to you, the customer (hereinafter referred to as "the Service"). Velora Intima is powered by Shopify, enabling us to provide you with the Service. This Privacy Policy delineates how we collect, utilize, and disclose your personal information when you visit, utilize the Service, make purchases or engage in other transactions, or otherwise communicate with us.
If there is a conflict between our service terms and this privacy policy regarding the collection, processing, and disclosure of your personal information, this privacy policy shall prevail.
Please read this Privacy Policy carefully. By using and accessing any of the services, you are indicating that you have read and understood the information collection, usage, and disclosure practices described in this Privacy Policy.
The personal information we collect or process
When we use the term "personal information", we refer to information that can identify you or others or can reasonably be associated with you. Personal information does not include anonymously collected or de-identified information, as such information cannot identify you or be reasonably associated with you. Depending on how you interact with our services, your place of residence, and as permitted or required by applicable laws, we may collect or process the following types of personal information, including information inferred from such personal information:
Contact information, including your name, address, billing address, shipping address, phone number, and email address.
Financial information includes credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, payment methods, payment confirmations, and other payment details.
Account information, including your username, password, security questions, preferences, etc.
Transaction information includes the products you browse, add to your shopping cart, add to your wish list, purchase, return, exchange, or cancel, as well as your past transaction records.
Communication with us, including the information you provide during your interactions with us, such as when you send a customer support inquiry.
Device information, including information about your device, browser, or network connection, your IP address, and other unique identifiers.
Usage information, including information about your interactions with the service, such as how and when you interact with or browse the service.
Personal information source
We may collect personal information from the following sources:
Directly from you, including when you create an account, access or use our services, communicate with us, or otherwise provide us with your personal information;
We automatically collect information through our services, including information collected from your device when you use our products or services or visit our website, as well as information collected through the use of cookies and similar technologies;
This includes when we engage service providers to enable certain technologies and when they collect or process your personal information on our behalf;
From our partners or other third parties.
How do we use your personal information
Based on your interaction with us or the services you use, we may use your personal information for the following purposes:
Provide, customize, and improve services. We use your personal information to provide services to you, including fulfilling contracts with you, processing your payments, completing your orders, remembering your preferences and products of interest, sending you notifications related to your account, handling purchases, returns, exchanges, or other transactions, creating, maintaining, and managing your account, arranging shipments, assisting you with returns and exchanges, allowing you to post reviews, and creating a personalized shopping experience for you, such as recommending products related to your purchases. This may include using your personal information to better customize and improve our services.
Marketing and Advertising. We will use your personal information for marketing and promotional purposes, such as sending you marketing, advertising, and promotional information via email, text message, or postal mail, as well as displaying online advertisements for products or services to you on our services or other websites, including advertisements based on your previous purchases or items added to your shopping cart, as well as other activities on our services.
Security and fraud prevention. We will use your personal information to verify your account, provide a secure payment and shopping experience, detect, investigate, or handle possible fraudulent, illegal, unsafe, or malicious activities, protect public safety, and ensure the security of our services. If you choose to use our services and register an account, you are responsible for properly keeping your account credentials. We strongly recommend that you do not share your username, password, or other access information with anyone.
We will communicate with you. We will utilize your personal information to offer you customer support, promptly respond to your needs, provide you with efficient services, and maintain our business relationship with you.
Legal reasons. We will use your personal information to comply with applicable laws or respond to valid legal processes, including requests from law enforcement or government agencies, investigations or participation in civil evidence collection, potential or actual litigation or other adversarial legal proceedings, as well as to enforce or investigate potential violations of our terms or policies.
How do we disclose personal information
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes and in accordance with this Privacy Policy. These circumstances may include:
We collaborate with suppliers and other third parties to provide services (such as IT management, payment processing, data analysis, customer support, cloud storage, fulfillment, and transportation).
We share your information with our business and marketing partners to provide you with marketing services and advertising. For instance, we utilize Shopify to facilitate personalized advertising through third-party services, based on your online activities across various merchants and websites. Our business and marketing partners will utilize your information in accordance with their respective privacy policies. Depending on the laws in your jurisdiction, you may have the right to instruct us not to share your information, so that targeted advertising and marketing messages can be displayed to you based on your online activities across different merchants and websites. You can exercise your opt-out right here.
When you instruct, request, or otherwise agree to our disclosure of certain information to third parties, such as for shipping products to you or through your use of social media widgets or login integration.
Collaborate with our affiliated companies or other companies within our group.
In the context of business transactions such as mergers or bankruptcies, in order to comply with any applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce any applicable terms of service or policies, and to protect or defend the service, our rights, and the rights of our users or others.
This children's data service is not targeted at children, and we do not intentionally collect any personal information of underage children in your jurisdiction. If you are the parent or guardian of a child who has provided us with personal information, you can contact us using the following contact information to request the deletion of that information. As of the effective date of this privacy policy, we are not aware of any "sharing" or "selling" (as defined by applicable law) of personal information of individuals under the age of 16.
Information Security and Retention Please note that no security measures are perfect, and we cannot guarantee "absolute security". Furthermore, any information you send to us may be vulnerable to security risks during transmission. We recommend that you do not use unsecure channels to send us sensitive or confidential information.
The length of time we retain your personal information depends on various factors, such as whether we need the information to maintain your account, provide services to you, fulfill legal obligations, resolve disputes, or enforce other applicable contracts and policies.
Your Rights and Choices Depending on your place of residence, you may have some or all of the following rights related to your personal information. However, these rights are not absolute and may only apply in specific circumstances. In some cases, we may refuse your request within the scope permitted by law.
Right to access/right to know. You have the right to request access to the personal information we hold about you.
Right to deletion. You have the right to request us to delete the personal information we have stored about you.
Right to correction. You have the right to request us to correct any inaccurate personal information we hold about you.
Data portability. In certain circumstances, you have the right to obtain a copy of the personal information we hold about you and to request that we transfer this information to a third party, subject to certain exceptions.
You have the right to opt out of the sale or sharing of your personal information for targeted advertising. Depending on the laws of your residence, you may have the right to opt out of the sale or sharing of your personal information, or to opt out of using your personal information for "targeted advertising" purposes as defined by applicable privacy laws. You can exercise your opt-out rights here. Please note that if you access our website with the Global Privacy Control opt-out preference signal enabled, we will automatically consider this as an opt-out request for the device and browser you use to access the website, based on your location. If we are able to associate the device sending the signal with a Shopify account, we will also apply the opt-out request to that account. To learn more about Global Privacy Control, you can visit https://globalprivacycontrol.org/. Apart from Global Privacy Control, we do not recognize other "Do Not Track" signals that your web browser or device may send.
Manage communication preferences. We may send you promotional emails, and you can choose to no longer receive such emails at any time by clicking the unsubscribe link in the email. If you choose to unsubscribe, we may still send you non-promotional emails, such as those regarding your account or orders
Complaints
If you have any concerns about how we handle your personal information, please contact us using the contact details provided below. Depending on the laws of your country of residence, you may have the right to appeal our decision or file a complaint with your local data protection authority using the contact details provided below.