Our return policy

The products sold on this website are all consumables and items intended for personal and private use. To protect the interests of you and other consumers, except for obvious defects in the products, we will not be able to accept returns or exchanges for toys and other products purchased. Please read the relevant text descriptions carefully before making a purchase. If you have any questions, please contact us in a timely manner, and we will be happy to assist you. If you have any questions about the quality or usage of the product during use, please contact our customer service staff directly for answers.

What should I do if the item has obvious defects?

If you find any obvious defects in the item within 7 days of purchase, such as visible cracks, no response, or inability to vibrate, please take photos or videos and send them to us in a timely manner. We will verify with the manufacturer, and if it is confirmed to be a product defect, we will proceed with a return or exchange. To meet the return or exchange criteria, your item must include all original components, parts, and packaging. Please bear the return shipping costs.

Due to damage caused by the buyer's personal reasons, we are unable to provide a refund or exchange.

Please contact us via our customer service email at jie03888@gmail.com. As the items sold are private, all returned items will be destroyed and will not be repackaged for resale. We will complete the refund process through the following steps.

Obvious defects in the product
Contact customer service
The customer provides picture or video evidence
We will conduct confirmation and review with the manufacturer
The customer service staff contacts the customer to confirm whether the product can be returned or exchanged
The customer sent back the product (with all spare parts and accessories in complete packaging)
We confirm the returned products we have received
We have sent you the new product